When you’re in the service business, meaning you serve people when their needs arise, a lot of times their needs don’t arise when it’s convenient. Sometimes you can initiate a “temporary fix,” and other times you’re stuck with doing it right when the moment is very inconvenient.
Very early in my military career I learned to always be ready for those inconvenient times, and there have been very few instances where I didn’t at least have a contingency plan in place. I’ve learned to know my customers’ needs, and make sure I could engage a worst case scenario fully prepared.
A typical case began about 5 weeks ago. A truck hit a VERY expensive high performance door at an ambulance facility we’re responsible for. We immediately gathered tools and equipment, and went to assess the problem. After a couple of hours of bending this, straightening that, and programming the door’s computer to be more tolerant of questionable conditions, we managed to make it so the door could be opened in an emergency, and verified the other identical door was going to be fully operational until the manufacturer could send us a new curtain, hardware, and seals. We provided the building owners with instructions as to how to open the broken door in an emergency, and got replacement parts on order.
When replacement parts came in, we reminded ourselves that getting that door operational is a high priority, because if an ambulance can’t get out of that building then someone’s life will be at stake. We got materials and equipment on site that day, which was a Friday, and proceeded to do major surgery on the door the next morning.
Given the complexity of changing a high performance door curtain, especially when it weighs 2200 lbs., there was serious concern about safety, keeping the paint pristine, etc. It was very stressful, but by the end of the day there was a beautiful new door curtain in place, and the door was fully operational, on a Saturday afternoon! The EMT’s literally applauded us and cheered “Many thanks!”
What’s the lesson here? Even if problems can’t be solved overnight, they’re still a priority. Dynamic Custom Services takes pride in our ability to solve problems, and we take EVERY problem seriously!
Call us at 810-522-9002 or reach out using our contact page!
#commercial overhead doors #rollup doors #garage door repair #emergency service